Widnes Vikings would like to update supporters on the Season Ticket Refund process, with our initial batch of refunds now having been processed.
Firstly, we would like to thank all supporters for their patience and understanding throughout our Season Ticket Refund process.
As mentioned in our previous update, due to the number of staff who remain on furlough we have been limited to collecting forms from the Club Shop and Club Office once a week.
Having then collected forms, all refund payments have been loaded onto our system at which point the refund should be paid within 2-3 days following authorisation.
We have contacted all supporters who have submitted forms which contain errors relating to the banking details provided, along with those who have not included their 2020 Season Ticket card – as without this a refund cannot be processed.
If your form has been sent in the last week, please remain patient and be advised that we are working hard to process all refunds as quickly as possible.
In order to bring the refund process to a close so that the club can finalise details on the financial impact of the cancellation of the season, the deadline for forms to be handed in will be at 4pm on Saturday 26th September.
Those who have not requested a refund or made the club aware of their decision to donate their Season Ticket money to the club before the above deadline will be classed as a donation.
Our Club Shop, located within Widnes Market, will be open on Friday and Saturday this weekend, with opening hours remaining at 9am-4pm on both days. Any supporter unable to print the form before the weekend can collect and fill in a form at the shop, but please remember to include your 2020 Season Ticket cards for all of the refunds you are applying for.
Alternatively, forms can be sent to the club via post no later than Saturday 26th September, and should be sent to: Widnes Vikings, Halton Stadium, Lower House Lane, Widnes, WA8 7DZ.
If you are yet to receive a form, please contact the club via email on [email protected]