Job Vacancy: Retail Manager

Widnes Vikings are seeking to appoint a full-time Retail Manager.

This is a brilliant opportunity to join a historic club with an exciting future. With fantastic facilities, a strong playing squad, loyal commercial network and one of the best supporter bases in Rugby League, this role offers fantastic potential for an ambitious, skilled and professional individual.

Our ideal candidate will have strong communication skills, personal integrity, and a strategic mindset. They will be deeply motivated by the exciting opportunity to work alongside staff and playing personnel at Widnes Vikings to help shape the future of the club.

The right candidate must be driven, passionate and possess the ability to work with others to strategically lead and manage the retail department.

This is a full time role with the salary commensurate with the experience and proven track record of the right candidate.

Job Title– Retail and Ticketing Manager

Salary– Competitive, subject to experience.

Location– Primary base Widnes Indoor Market store, Widnes, Cheshire.

Hours of Work– 37.5 hours a week, including matchdays and club events.

Responsible for– Widnes Vikings – Chief Executive Officer

Contractual Status– Full time, permanent

The Role:

A unique and exciting opportunity has arisen to join Widnes Vikings Rugby League Club as Retail Manager. The full-time position will be primarily based at the Widnes Vikings shop in Widnes indoor market with some work at the stadium shop and will report to the CEO.

This key appointment comes at an exciting time as the club seeks to enter a period of growth following a disrupted two years. You will be expected to take a proactive approach in managing the retail operation driving increased revenue from retail and ticketing sales for the Club.

The role will be externally facing and you will bean experienced Retail Manager looking for a varied and challenging role where you will maximise sales whilst supporting, developing and empowering the volunteers and club partners as part of the overarching strategy and vision of the club.

The Retail Manager will work to continually evolve and improve the retail and ticketing offer to drive sustained growth in club revenue.

Role Summary:

· Lead the development and implementation of Widnes Vikings’ retail strategy, ensuring detailed planning, communication and associated delivery of agreed online and in store retail initiatives.

· Lead the management and administration of all Widnes Vikings Rugby League clubs retail and ticketing activity.

· Lead by example, enthusiastically and positively managing the volunteer network to support the delivery and achievement of the retail KPI’s.

Key Relationships:

· Widnes Vikings CEO

· Widnes Vikings media department

· Suppliers

· Customers

· Volunteer network

Person Specification


· Retail management experience

· Relationship management experience

Essential Skills & Requirements:

· Strategic planning ability

· Positive flexible attitude

· Good analytical and excellent organisational skills

· Proven ability to meet and exceed KPIs would be advantageous

· Strong communication skills both face to face and via phone and email

· Being numerate and comfortable with IT would be a keystone to the role

· Demonstrable experience of cash management

· Accuracy and attention to detail

· Ability to work to tight deadlines in a calm and efficient manner

· Logical and analytical approach to work

· Planning and organising skills

· Strong commitment to customer service

· Innovative

· Proactive

· Ability to work with minimum supervision

· Ability to implement change effectively

· Fantastic customer service Skills

· Goal-oriented

· Visual merchandising skills

· People management

Desirable Skills:

· Experience in charity or voluntary sector

· Ability to understand and analyse sales figures

· Ability to use social networks

· Experience of selling online

· Working with volunteers and vulnerable people


To register interest in this role, potential candidates are requested to submit a Cover Letter and CV to, outlining your suitability for the Retail Manager role by 5pm on 14th January.

Application deadline: 14/01/2022

Job Type: Full-time, Permanent

Salary: £18,000.00-£25,000.00 per year

COVID-19 considerations:
We encourage social distancing where applicable and will provide cleaning products to ensure that common surfaces can be cleaned regularly.